Refund Policy

Before RetainMuscle launches

Founding membership is a pre-order. You paid for something that isn't finished, and that's a real thing to ask of someone.

• Full refund of everything you paid, at any point before launch.
• No reason required. No retention offer, no “are you sure”, no downgrade pitch.
• We send the refund within 2 business days of your email, back to the card you paid with.
• After that it is out of our hands: banks typically take a further 5–10 business days to show the credit on your statement. If you paid very recently, the original charge may simply vanish from your statement instead of a separate credit appearing — that is normal and means the same thing.

If we miss our launch date

Launch date — to be confirmed We have not published a delivery date yet. When we do, it will appear here and in your receipt, and if we aren't going to make it we will email you before that date with a new date, a plain explanation, and a one-click option to cancel for a full refund.

If you don't reply, your membership simply continues at your founding rate. We will not treat silence as agreement to anything that costs you more.

After launch

• First 30 days: full refund on request, for any reason.
• After 30 days: cancel any time to stop future renewals. You keep access through the end of the year you paid for.
• Renewal charges: if you get charged for a renewal you didn't want, tell us within 30 days and we'll refund it in full. We send a reminder before every renewal specifically so this doesn't happen.

Situations where we'll just refund you

Not a complete list, and we'd rather be generous than clever:

• The app doesn't work on your device and we can't fix it
• You were charged twice
• Someone else used your card without permission
• You stopped your GLP-1 and no longer need the app
• A feature you subscribed for was removed
• We shut the service down — automatic pro-rata refund, you don't have to ask

How to ask for one

Email support@retainmuscle.app from the address on your account, or use the Cancel option on your Account page. That's the whole process. We reply within two business days.

Clinic referral codes

If you joined with a partner clinic code that included free months, the same terms apply. You will not be charged until the free period ends, we'll remind you before the first charge, and you can cancel before then at no cost.

Chargebacks

Please email us first — we will almost certainly just refund you, and it's faster than a bank dispute. But if you'd rather go to your bank, that's your right and we won't penalise you for it.

The rest of the deal is in the Terms of Service.